Customer Support
Return Policy
Returns are available for a variety of our products as guided by the policy below. Please note that consumable items such as batteries and bulbs cannot be returned.
General Return Conditions
Items must be returned in their original manufacturer packaging, unused and undamaged. Upon successful return, customers receive a credit note for the goods value minus any incurred costs.
Items purchased from dealers or resellers are not eligible for returns, refunds, or exchanges.
Restocking Fees
A restocking fee applies to products returned for reasons other than defect or damage:
| Return Window | Restocking Fee |
|---|---|
| Within 14 days | No restocking fee |
| 14 – 30 days | 10% of item value |
| After 30 days | Returns not accepted |
Online Purchases
Items sold and shipped directly by Light & Bath Studio can be returned or replaced within 14 days of the invoice date. Shipping and handling costs are deducted from the credit note.
In-Store Purchases
Customers may return or replace in-store purchases within 14 days of receipt. A credit note will be issued minus any incurred costs.
Damaged or Defective Items
Products qualify for return within the applicable window if they:
- Are physically damaged
- Have visible markings or scratches
- Have missing parts or components
- Do not match the order placed
Please contact us within 48 hours of receiving a damaged item so we can arrange collection or replacement.
Electronic Goods
All electronic goods are non-returnable once they have been unsealed or have left the store premises. Thorough testing is conducted before dispatch or at the point of purchase. No returns are accepted for electronic items after this point.
How to Initiate a Return
To start a return, please contact our team with your order number and reason for return:
- WhatsApp: +254 782 333 333
- Email: online@vintageliving.co.ke